Safe & Trusted
Guide Matching
Prioritizing user safety and security with strict security measures and comprehensive support systems for our services.
6 Pillars of Safety
Multi-layered security system for your peace of mind
Verified Guides
All guides have completed identity verification with official documents.
Review System
Transparent rating system helps you choose trustworthy guides.
24/7 Support
Round-the-clock support available when issues arise.
Secure Payment
SSL encryption and escrow services guarantee safe transactions.
GPS Tracking
Location sharing during tours ensures safety and security.
Insurance Coverage
All tours are covered by comprehensive insurance for peace of mind.
Safety Usage Guidelines
Best practices for using our services safely and securely
Check Guide Profile
- Always verify guide ratings and reviews
- Check profile photo and verification badge
- Review past tour experience
Pre-Tour Communication
- Confirm tour details in advance
- Clarify meeting location and time
- Exchange emergency contact information
Personal Information Protection
- Do not share unnecessary personal information
- Use platform messaging system
- Avoid sharing address or detailed personal data
Payment Safety
- Use platform payment system
- Avoid direct cash transactions
- Keep receipts and transaction records
Emergency Contacts
In case of emergency, please contact the following numbers immediately
Emergency Contact
Police (Emergency)
Ambulance
Fire Department / Medical Emergency
GuideMatch Support
24/7 Support Hotline
Incident Reporting System
Please report immediately if you encounter inappropriate behavior or safety concerns
Report Categories
- Inappropriate behavior
- Harassment
- Contract violation
- Fraudulent activity
- Safety concerns
- Other
How to Report
All reports are treated confidentially and investigated appropriately. For emergencies, please contact police (110) or ambulance (119) first. Reporter privacy is strictly protected, and retaliation is strictly prohibited.
Safe & Secure Guide Experience
We prioritize user safety and continuously work to improve security. Feel confident using GuideMatch.